All databases and data sources were integrated into HiperStream platform, resulting in a single view of the customer engagement process, accessible and transparent to all enterprise users.
Communication design, quality assurance, production process and business validation rules were defined and configured entirely in HiperStream platform.
Channel specific communication and model basis were automated allowing fast time-to-market.
The digital migration process was executed successfully reaching high level of automation. A digital scheduler allowed an intelligent conversion process for customers that still required the receipt of physical documents.
Addressed revenue risks, such as errors in communication, including broken bar codes, wrong invoice values, missing data and processes that could prevent customers from making payments, avoiding reprocessing costs, excessive call center activation or any other issue that could increase operational and financial risk.