HiperStream, Inc. and its subsidiaries (collectively, “HiperStream” or “we”) appreciate and acknowledge the vital importance of privacy, security and data protection to our clients and to all data subjects that might have their Personal Data (as defined below) processed through our systems. As a global organization, HiperStream does its utmost to provide adequate protections across all of its operations and implement consistent and rigorous policies and procedures.
SCOPE AND AGREEMENT
By design, the provision of our services per se does not demand the direct collection of personal data, but, rather, entails the processing of data, including Personal Data, which is originally collected and provided to HiperStream by its corporate clients. As such, except for the Personal Data which may be collected when You use our website, as further detailed below, HiperStream will only occasionally collect your Personal Data. If and when your Personal Data is collected for purposes not associated to your visiting of our website (e.g. employment enrollment or general job interest data) you will be duly notified and given the opportunity to exercise your rights to have your Personal Data rectified or erased.
THIRD PARTY SERVICES AND APPLICATIONS
INFORMATION WE COLLECT
HiperStream collects certain Personal Data when you register with HiperStream, request information about us or when you use HiperStream services. In registering with HiperStream or requesting information, you may provide us with a password, your real name, industry, organization name, job role, and contact information, such as e-mail address, phone number, and shipping address. We may also collect your product registration information, product interest information, transaction information, or demographic information. We may collect payment information such as your credit card number and billing address if you purchase product or services from us. We may also combine information you provide with data we collect automatically (as further described below) and with data we receive from third parties.
When you use our mobile apps, we also automatically collect information about your device and about your usage of and activity on our mobile apps. For example, we collect your device’s mobile operating system type and version, browser type, device type, geolocation data, Wi-Fi networking connection data, Internet Protocol (IP) address, device identifiers, time stamped logs regarding access times and duration of visits, and other information.
DATA COLLECTED AUTOMATICALLY – COOKIES AND IP
Cookies are text files containing small amounts of information which are downloaded to your device, or more technically, to the browser that you use on that device, when you visit a website. The entity that places cookies on your browser can then read the information on that cookie that it set. Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them or they expire.
When you visit our website, we place information on your computer in the form of a cookie, which is recognized automatically the next time you visit us. Cookies allow us, for example, to adapt our website to meet your interests. If you do not wish us to recognize your computer again later, please set your web browser to delete cookies from your computer, to block all cookies or to warn you before saving a cookie. Note, however, you may not be able to avail of the full scope of our website functions. In this respect, note that HiperStream uses certain cookies which are unrelated to online advertising: (i) account access security cookies; (ii) functional cookies, which preserve the functionality of navigational elements; and (iii) language or regional setting cookies.
HOW WE USE YOUR PERSONAL DATA
(a) conduct our ordinary business operations, including to verifying your identity, making credit decisions, completing transactions and orders of our products or services, administering your account, processing payments and conducting business research and analytics;
(b) for staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support) and, generally, improving our internal operations and the performance of systems, products and services, which includes innovation activities such as creating new products, features and services using research and development tools and incorporating data analysis activities;
(c) improve your customer experiences, by maintaining accurate contact and registration data, offering adequate and improved products, services and features that may interest you and enabling you to participate in contests and surveys;
(d) respond to your comments, questions and complaints;
(e) send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
(f) communicate with you and your referrals about promotions, upcoming events, and news about products and services offered by HiperStream and our business partners;
(g) link or combine information about you with other data we get from third parties, to help understand your needs and provide you with better and more personalized service;
(h) enforce our terms and conditions or protect our business, partners or clients; and
(i) protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
SHARING OR TRANSFERRING PERSONAL DATA
We do not share Personal Data to third parties unless you have previously agreed to this or it is legally permissible for us to do so.
As any other business, HiperStream relies on service providers to manage and support, on our behalf, certain aspects of our business operations. These service providers may be located in a number of global regions and may provide services such as, data hosting, IT and cloud services, debt-collection, fraud management services, customer support and advertising and marketing activities. Our service providers are required by contract to safeguard any Personal Data they receive from us and are prohibited from using the Personal Data for any purpose other than to perform the services as instructed by HiperStream.
We may also share your Personal Data when we believe, in good faith, that we have an obligation to: (i) comply with any law, regulation or court order; (ii) respond to duly authorized information requests of regulators, law enforcement agencies and other public authorities, including in instances associated to natural security threats; (iii) enforce and/or protect the rights and properties of HiperStream, including to investigate fraud and help prevent security threats or other criminal or malicious activity; or (iv) protect the legitimate interests of third parties, including the personal safety of HiperStream employees.
HIPERSTREAM may, for strategic or other reasons, decide to sell, buy, merge or otherwise reorganize its businesses. In such instances, it may be the case that we disclose or transfer your Personal Data to prospective or actual purchasers.
ADVERTISING AND MARKETING
You agree that we can collect, process and use your Personal Data for our own advertising or market research purposes and, in particular, to improve the goods and services offered by us. We can collect, collate and use your data, along with that of other members, in anonymized form in order to improve our services, website and advertisements.
HiperStream also allows that certain third parties, such as analytics companies, advertisers and ad networks, automatically collect information about you through our websites, using cookies, web beacons, and device identifiers, including Personal Data about your online activities over time and across different websites, devices, online channels and applications when you use our websites. Among other things, this may allow ours or other targeted advertising to be shown to you when you are visiting other websites, for example advertising relevant to your age group, your location or to products that you have looked at, recommended, bought or sold (this is known as remarketing, retargeting or behavioral advertising). However, if you see advertising of this sort, it does not mean that we have provided the advertising parties with Personal Data such as your name, address and date of birth.
HiperStream does not knowingly collect information from children as defined by local law, and does not target its websites or mobile applications to children.
We will only use your email address for those purposes for which you have provided it (e.g. membership-related messages, sending status emails, notifications regarding purchases and sales). You will only receive advertising from us via email if you have agreed to do so or where the law otherwise allows
If you have expressly agreed to the receipt of marketing emails or newsletters (e.g. when you register or during a later log-in), you thereby agree to receive HiperStream communications containing content chosen by us, or emails with advertising, at the email address that you have supplied to us. HiperStream communications may appear at regular or irregular intervals and, in addition to information pertaining to HiperStream, may contain offers from HIPERSTREAM business partners or third parties. You can unsubscribe to HiperStream communications at any time at www.hiperstream.com or, when available, via a link in the communication in question.
DATA SECURITY – PROTECTION OF YOUR DATA
We use the usual standard physical, electronic and managerial security procedures, including encryption, passwords and physical security as an effort to protect your Personal Data from unauthorized access and disclosure and to prevent annoying communication (spam). However, you should know that no company, including HiperStream, can fully eliminate security risks associated with Personal Data.
To help protect yourself, please use a strong password, do not use the same passwords to access your HiperStream accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.
EXCERCISING YOUR RIGHTS
You have the right to have access granted to any Personal Data that you have provided to us or that we keep about you. Moreover, you have the right to withdraw any consent previously granted or to request amendment, correction, anonymization or deletion of your Personal Data and to request clarification about the processing. In certain cases, your request may be denied on a legitimate basis such as where making information available would reveal Personal Data about another data subject or where HiperStream is legally prevented from disclosing such information.
If most use of your Personal Data is based on your consent, this consent can be revoked at any time; the revocation, however, will only apply to future use of the data. You can revoke this consent by an email to email@example.com. Revocation of your consent and consent may mean that certain services are no longer available or will be limited. HiperStream retains the right to exercise our data activities on a legal basis at any time.
By subscribing to HiperStream Platform or engaging HiperStream for the provision of services, You provide us access to your production, development or test environment, which may include Personal Data about your employees, customers, partners or suppliers (collectively “End Users”).
HOW WE COLLECT AND USE SERVICES DATA
Services Data may be accessed and used to perform services under your explicit or implicit orders or instructions, including support, and to confirm your compliance with the terms of the Platform Subscription Agreement. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues You have reported to us. Any copies of Services Data created for these purposes are only maintained for time periods relevant to those purposes.
HiperStream may be required to retain or provide access to Services Data to comply with legally mandated reporting, disclosure or other legal process requirements. We may transfer and access Services Data globally as required for the purposes specified above.
SECURITY AND BREACH NOTIFICATION
HiperStream is also committed to reducing risks of human error, theft, fraud, and misuse of our facilities. Our efforts include making personnel aware of security policies and training employees to implement security policies. Our employees are required to maintain the confidentiality of Services Data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
HiperStream promptly evaluates and responds to incidents that create suspicions of unauthorized handling of Services Data. Our cybersecurity and legal teams are informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If HiperStream determines that your Services Data has been misappropriated (including by a HiperStream employee) or otherwise wrongly acquired by a third party, we will promptly report such misappropriation or acquisition to You.
CROSS BORDER TRANSFERS