December 25, 2020

Financial journey and traceability: The migration to WhatsApp

The pandemic accelerated the migration of financial communications from paper to digital. Now, months after putting this into practice, we look at the traceability matrix to discuss WhatsApp’s effectiveness in measuring how interactions happen at different touch points along the customer's financial journey.
Nov. 25, 2020

Transpromo: Marketing and relationship in transactional communications

Transactional communications are a powerful tool for companies to reach directly to the customers on a channel whose open rate is naturally higher. People can delete or unsubscribe from marketing emails, but most of them will read messages regarding their credit card or cable TV bills. Learn more about transpromo.

How data validation is an ally in payment fraud prevention

Payment fraud attempts increase in face of economic instability and changes in consumers’ behavior. And data validation contributes to mitigate fraud risk, from client registration to transactional communications.
September 29, 2020

Why SaaS, the Software as a Service model, is guiding digital transformation in banking

90% of global banks' workload will be in the cloud in 10 years. And migration has accelerated since the pandemic. Saas, the Software as a Service model, is the answer for reducing and controlling costs in a period of instability.
September 29, 2020

Communication and compliance in private banking and wealth management

Financial and transactional communications are not like any others. And this perception makes even more sense in private banking and wealth management, in which the relationship between institution and client matters the most to ensure confidentiality and compliance.
September 4, 2020

Multichannel and the transformation of financial journey

In order for digital transformation to be effective for customers, it has to start inside out, with processes and systems. This was the focal point of conversation during the webinar “Multichannel and the transformation of financial journey”, offered by :hiperstream and the Brazilian Institute of Finance Executives.
July 23, 2020

:hiperstream’s CFO at the Global CFO Excellence Awards 2020

:hiperstream’s executive was recognized as Best Technology CFO at the Global CFO Excellence Awards 2020, together with finance leaders from around the world.
June 28, 2020

How data validation helps to stay current on industry regulations

Just in 2019, :hiperstream’s DVA (Data Validation Automation) validated 10 billion data with its proposal of a marketplace for custom rules designed to address specific regulatory challenges, thus adapting to different countries, sectors, and business verticals.

Sending emails: How it works in practice

Sending emails: How it works in practice
May 28, 2020

The role of data validation in the relationship of banks and customers

The experience across the financial journey is one of the drivers of customer loyalty to banks, since receiving invoices and other financial communications is the main - and most frequent - touchpoint between them. That is why the quality of these documents and of the information contained in them are so relevant.
May 28, 2020

Business relationship: How do you communicate with customers and partners?

All of a sudden, working from home is no longer a privilege - it’s a necessity, and office work is likely to change for the foreseeable future, not only during the crisis. Understand why communications are fundamental for a successful business community that is increasingly going online.
April 28, 2020

How to innovate and grow following Lean Inception and Agile methodologies

The world is undergoing a fast transformation, and those who work with digital products and services need to innovate at the same pace as well. In our experience with Lean Inception, we have been able to offer solutions that create value for our clients and to keep innovating even with a finished product.
April 28, 2020

COVID-19 and digital transformation in financial communications

COVID-19 has shown which companies were or were not well-supported by technology. However, the new scenario can also accelerate digital transformation and positively impact the client's financial journey and business continuity plans.

World Consumer Rights Day: Did you ever imagine millions of consumers happy?

World Consumer Rights Day, celebrated on March 15th, is an important moment for many companies that intend to heat up business at the beginning of the year. Reflecting on strategies and possible solutions that guarantee the consumer a better experience is an important homework to obtain better results
Feb. 27, 2020

Tailored transactional communication? Welcome to the Age of Experience

When talking about products, there is nothing new about personalized marketing strategies. From e-commerce to brick-and-mortar stores, the goal is to establish a one-on-one conversation between brand and consumer to increase the conversion rate, in an approach that reflects a new economic structure: the experience economy.
Feb. 13, 2020

Time, resources, and value: How much does friction in transactional communications cost?

What is the price of registering a customer's email incorrectly? Or how much does a company lose whenever there is a wrong number when generating a barcode? The value may vary from one business to another, but Bruno Lichot, Head of Product at :hiperstream, suggests a way of calculating the cost of data friction in transactional communications.
Dec. 17, 2019

5 financial data validation mistakes driving companies and customers apart

Financial data validation is one of the most effective ways to solve problems that impact the business’ performance while delivering a seamless customer experience. This is why :hiperstream's DVA (Data Validation Automation) is a configurable solution, developed to fit the needs of companies across different industries and of all sizes who are interested in eliminating inconsistencies and verifying 100% of financial data automatically.
Nov. 11, 2019

Why financial data validation is all about customer experience

In today’s rapidly changing world, building customer loyalty is extremely valuable for brands. And in this scenario fueled by digital transformation, many companies are investing in something essential to any type of business: customer experience.

Digital banks and customer relations: what are the challenges to overcome?

Being digital is embedded in the culture of these brands, like something essential to offer a modern, personal treatment. But believe us, even the most disruptive organizations still have room for evolving.

Claro and the multichannel invoice experience

The multichannel experience changed Claro’s relationship with its customers.
Sept. 9, 2019

Integrated experience in the communication journey and invoice sending

Learn how MDS digitized its customer communication process and offer a personalized relationship experience.


by hiperstream

Boosting your business success with the multichannel communication

Data validation creation and management tools help you improve your company’s performance. Learn how.

How data protection regulations can strengthen company-client relationships

Data protection regulations can modernize business relationships, but they are often perceived as a hindrance in some company marketing and communication departments.
July 21, 2019

Optimizing data validation: Banco Carrefour’s success story

Can processes that are seemingly impossible because of their great demand be optimized? The answer is yes, as long as you have the right tool.
July 18, 2019

How can your company achieve a tailored communication with the customer?

Understand how integrated digital platforms can support your brand by having a more personal communication within our digital world.

More and more digital: a new look at customer’s financial journey

Besides his expertise in technology, multichannel and customer experience, Danilo Pecorari, CEO Brazil at :hiperstream, is also a consumer. And looking through the customer lens, he proposes a reflection on today’s financial journey.

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